{"id":5729,"date":"2026-08-28T09:34:18","date_gmt":"2026-08-28T07:34:18","guid":{"rendered":"https:\/\/generalfinance.eu\/?page_id=5729"},"modified":"2026-08-28T09:35:52","modified_gmt":"2026-08-28T07:35:52","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/generalfinance.eu\/fr\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb parallax=\u00a0\u00bbcontent-moving\u00a0\u00bb parallax_image=\u00a0\u00bb988&Prime; css=\u00a0\u00bb.vc_custom_1595610474406{padding-top: 128px !important;padding-bottom: 128px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbR\u00c9CLAMATIONS\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%23ffffff\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1787902194050{margin-bottom: 0px !important;}\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1506680283788{padding-top: 30px !important;padding-bottom: 12px !important;}\u00a0\u00bb][vc_column]<div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-55ca8359258f9a412be7e73af65d2aac \"><div class=\"porto-u-main-heading\"><h2   style=\"line-height:27px;\">R\u00e9clamations, recours et conciliations<\/h2><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Si, au cours de la relation avec Generalfinance, des motifs d&rsquo;insatisfaction ou de conflit potentiel devaient survenir, le Client peut s&rsquo;adresser directement \u00e0 son r\u00e9f\u00e9rent commercial et lui exposer en d\u00e9tail les motifs de sa r\u00e9clamation, en d\u00e9finissant avec lui les les mesures \u00e0 prendre pour y rem\u00e9dier.S&rsquo;il estime ne pas avoir obtenu de retour ad\u00e9quat ou satisfaisant et\/ou en cas de litiges n\u00e9cessitant une analyse approfondie et complexe, le Client peut formuler une r\u00e9clamation \u00e9crite sp\u00e9cifique par l&rsquo;un des moyens suivants:<br \/>\n\u2013 courrier \u00e9lectronique: en \u00e9crivant \u00e0 privacy@generalfinance.it<br \/>\n\u2013 courrier ordinaire: en envoyant un courrier ordinaire ou recommand\u00e9 avec accus\u00e9 de r\u00e9ception \u00e0 l&rsquo;adresse suivante:<br \/>\nGeneralfinance s.p.a.<br \/>\nBureau des r\u00e9clamations<br \/>\nVia Carso n. 36<br \/>\n13900 Biella (BI)<br \/>\n\u2013 remise en mains propres: au si\u00e8ge social (Milan, Via G. Stephenson n. 43A) ou \u00e0 la direction g\u00e9n\u00e9rale (Biella, Via Carso n. 36), contre remise d&rsquo;un r\u00e9c\u00e9piss\u00e9.<br \/>\nDans ce cas, Generalfinance s.p.a. est tenue de r\u00e9pondre par \u00e9crit dans un d\u00e9lai de 30 jours.<\/p>\n<p>Si le client ne re\u00e7oit pas de r\u00e9ponse dans le d\u00e9lai susmentionn\u00e9 ou s&rsquo;il n\u2019est pas satisfait du r\u00e9sultat de la r\u00e9clamation, avant de saisir l&rsquo;autorit\u00e9 judiciaire, il peut saisir <em>l&rsquo;Arbitro Bancario Finanziario<\/em> (ABF), \u00e0 condition que le montant ne d\u00e9passe pas 100 000 euros, si la demande porte sur le paiement d&rsquo;une somme d&rsquo;argent. Les d\u00e9cisions de l&rsquo;ABF ne sont pas contraignantes pour les parties, qui ont toujours la possibilit\u00e9 de saisir les autorit\u00e9s judiciaires ordinaires.<br \/>\nPour savoir comment s&rsquo;adresser \u00e0 l&rsquo;arbitre, vous pouvez consulter le site www.arbitrobancariofinanziario.it, se renseigner aupr\u00e8s des filiales de la Banque d&rsquo;Italie ou de Generalfinance s.p.a., ou engager une proc\u00e9dure de m\u00e9diation\/conciliation aupr\u00e8s du <em>Conciliatore Bancario Finanziario<\/em> (Association pour la r\u00e9solution des litiges bancaires et soci\u00e9taires \u2013 ADR). Cette proc\u00e9dure peut \u00eatre engag\u00e9e m\u00eame en l&rsquo;absence d&rsquo;une r\u00e9clamation pr\u00e9alable. Si la conciliation aboutit sans qu&rsquo;un accord ait \u00e9t\u00e9 trouv\u00e9, le Client aura toujours la possibilit\u00e9 de saisir les autorit\u00e9s judiciaires ordinaires.<br \/>\nLe R\u00e8glement et les formulaires peuvent \u00eatre consult\u00e9s sur le site www.conciliatorebancario.it dans la section \u00ab<em>Mediazione e Formazione<\/em>\u00bb ou demand\u00e9s \u00e0 Generalfinance s.p.a.<br \/>\nLa proc\u00e9dure de m\u00e9diation\/conciliation peut \u00e9galement \u00eatre engag\u00e9e aupr\u00e8s d&rsquo;un organisme autre que le <em>Conciliatore Bancario Finanziario<\/em>, \u00e0 condition que celui-ci soit inscrit au registre sp\u00e9cial tenu par le Minist\u00e8re de la Justice et sp\u00e9cialis\u00e9 dans les questions bancaires et financi\u00e8res.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb parallax=\u00a0\u00bbcontent-moving\u00a0\u00bb parallax_image=\u00a0\u00bb988&Prime; css=\u00a0\u00bb.vc_custom_1595610474406{padding-top: 128px !important;padding-bottom: 128px !important;}\u00a0\u00bb][vc_column][vc_custom_heading text=\u00a0\u00bbR\u00c9CLAMATIONS\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:center|color:%23ffffff\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1787902194050{margin-bottom: 0px !important;}\u00a0\u00bb][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1506680283788{padding-top: 30px !important;padding-bottom: 12px !important;}\u00a0\u00bb][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Si, au cours de la relation avec Generalfinance, des motifs d&rsquo;insatisfaction ou de conflit potentiel devaient survenir, le Client peut s&rsquo;adresser directement \u00e0 son r\u00e9f\u00e9rent commercial et lui exposer en d\u00e9tail les motifs de sa [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5729","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>R\u00e9clamations - Generalfinance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/generalfinance.eu\/fr\/reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations - Generalfinance\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=\u00a0\u00bbstretch_row\u00a0\u00bb parallax=\u00a0\u00bbcontent-moving\u00a0\u00bb parallax_image=\u00a0\u00bb988&Prime; 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