{"id":4585,"date":"2024-12-18T12:55:00","date_gmt":"2024-12-18T11:55:00","guid":{"rendered":"https:\/\/generalfinance.it\/?page_id=4585"},"modified":"2024-12-18T12:55:00","modified_gmt":"2024-12-18T11:55:00","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/generalfinance.eu\/es\/reclamaciones\/","title":{"rendered":"Reclamaciones"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=\u00bbstretch_row\u00bb parallax=\u00bbcontent-moving\u00bb parallax_image=\u00bb988&#8243; css=\u00bb.vc_custom_1595610474406{padding-top: 128px !important;padding-bottom: 128px !important;}\u00bb][vc_column][vc_custom_heading text=\u00bbRECLAMACIONES\u00bb font_container=\u00bbtag:h1|text_align:center|color:%23ffffff\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1734522796975{margin-bottom: 0px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1506680283788{padding-top: 30px !important;padding-bottom: 12px !important;}\u00bb][vc_column]<div class=\"porto-u-heading  wpb_custom_95aa9a11c17ad45cfabaf210d84ee7cc porto-u-55ca8359258f9a412be7e73af65d2aac \"><div class=\"porto-u-main-heading\"><h2   style=\"line-height:27px;\">Reclamaciones, recursos y conciliaciones<\/h2><\/div><style>.porto-u-55ca8359258f9a412be7e73af65d2aac.porto-u-heading{text-align:center}<\/style><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00bb\u00bb]RECLAMACIONES<\/p>\n<p>Reclamaciones, recursos y conciliaciones<\/p>\n<p>Si en el transcurso de la relaci\u00f3n con Generalfinance surgieran motivos de insatisfacci\u00f3n o posibles conflictos, el Cliente podr\u00e1 dirigirse directamente a su interlocutor comercial y exponerle detalladamente los motivos de su insatisfacci\u00f3n, definiendo con \u00e9l las posibles medidas correctoras.<br \/>\nEn caso de que el Cliente considere que no ha recibido una respuesta adecuada o satisfactoria y\/o en caso de litigios que requieran un an\u00e1lisis profundo y complejo, el Cliente podr\u00e1 presentar una reclamaci\u00f3n espec\u00edfica por escrito utilizando uno de los m\u00e9todos que se indican a continuaci\u00f3n:<br \/>\n&#8211; correo electr\u00f3nico: escribiendo a privacy@generalfinance.it<br \/>\n&#8211; correspondencia ordinaria: por correo ordinario o certificado a la direcci\u00f3n:<br \/>\nGeneralfinance s.p.a.<br \/>\nOficina de Reclamaciones<br \/>\nVia Carso n.\u00ba 36<br \/>\n13900 Biella (BI)<br \/>\n&#8211; entrega en mano: en el domicilio social (Mil\u00e1n, Via G. Stephenson n\u00ba. 43A) o en la direcci\u00f3n general (Biella, Via Carso n.\u00ba 36), contra recibo.<br \/>\nEn este caso, Generalfinance s.p.a. est\u00e1 obligada a responder por escrito en un plazo de 30 d\u00edas.<\/p>\n<p>Si el Cliente no recibe una respuesta en el plazo mencionado o si no est\u00e1 satisfecho con el resultado de la reclamaci\u00f3n, antes de recurrir a la Autoridad Judicial, podr\u00e1 acudir al \u00c1rbitro Bancario y Financiero (ABF), siempre que no sobrepase el l\u00edmite de 100 000 euros, si se trata del pago de una suma de dinero. Las decisiones del ABF no son vinculantes para las partes, que siempre tienen la posibilidad de recurrir a las autoridades judiciales ordinarias.<br \/>\nPara informarte sobre c\u00f3mo ponerte en contacto con el \u00c1rbitro puedes consultar el sitio web www.arbitrobancariofinanziario.it, preguntar en las sucursales del Banco de Italia o de Generalfinance s.p.a. o bien iniciar un procedimiento de mediaci\u00f3n\/conciliaci\u00f3n en el Conciliador Bancario y Financiero (Asociaci\u00f3n para la resoluci\u00f3n de litigios bancarios y empresariales &#8211; ADR). Este procedimiento tambi\u00e9n puede iniciarse en ausencia de reclamaci\u00f3n previa. En caso de que la conciliaci\u00f3n concluya sin que se llegue a un acuerdo, el Cliente seguir\u00e1 teniendo la posibilidad de recurrir a la Autoridad Judicial ordinaria.<br \/>\nEl Reglamento y los formularios pueden consultarse en el sitio web www.conciliatorebancario.it en la secci\u00f3n \u00abMediaci\u00f3n y formaci\u00f3n\u00bb o solicitarse a Generalfinance s.p.a.<br \/>\nEl procedimiento de mediaci\u00f3n\/conciliaci\u00f3n tambi\u00e9n puede iniciarse en un organismo distinto del Conciliador Bancario y Financiero, siempre que est\u00e9 inscrito en el registro correspondiente existente en el Ministerio de Justicia y especializado en asuntos bancarios y financieros.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=\u00bbstretch_row\u00bb parallax=\u00bbcontent-moving\u00bb parallax_image=\u00bb988&#8243; css=\u00bb.vc_custom_1595610474406{padding-top: 128px !important;padding-bottom: 128px !important;}\u00bb][vc_column][vc_custom_heading text=\u00bbRECLAMACIONES\u00bb font_container=\u00bbtag:h1|text_align:center|color:%23ffffff\u00bb use_theme_fonts=\u00bbyes\u00bb css=\u00bb.vc_custom_1734522796975{margin-bottom: 0px !important;}\u00bb][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1506680283788{padding-top: 30px !important;padding-bottom: 12px !important;}\u00bb][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00bb\u00bb]RECLAMACIONES Reclamaciones, recursos y conciliaciones Si en el transcurso de la relaci\u00f3n con Generalfinance surgieran motivos de insatisfacci\u00f3n o posibles conflictos, el Cliente podr\u00e1 dirigirse directamente a su interlocutor comercial y exponerle detalladamente los motivos [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4585","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reclamaciones - Generalfinance<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/generalfinance.eu\/es\/reclamaciones\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reclamaciones - Generalfinance\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=\u00bbstretch_row\u00bb parallax=\u00bbcontent-moving\u00bb parallax_image=\u00bb988&#8243; 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